Privacy Policy

1. Who we are

Beautiful Traditions Hardwood Floors ("Beautiful Traditions," "we," "us," or "our") provides hardwood floor refinishing, repair, and restoration services in Austin, Texas and surrounding areas. This policy covers information people share through our website, Facebook and Instagram lead forms, and direct estimate-related calls or messages.

2. Information we collect

Depending on how you contact us, we may receive:

• Contact details such as your name, phone number, and email address.
• Project details such as your city, flooring service needed, approximate size of the area, and desired timeline.
• Photos of floors, messages, and other information you choose to send us.
• Basic technical information collected by our website hosting and related services when you visit the site.

If you submit a lead form on Facebook or Instagram, Meta may prefill some fields from your account. You can review those fields before submitting. Meta separately processes information according to its own privacy practices.

3. How we use information

We use information you provide to:

• Respond to your inquiry and contact you about the estimate or flooring service you requested.
• Evaluate project requirements, arrange a visit, and prepare or follow up on an estimate.
• Communicate about work you hire us to perform and provide customer service.
• Operate and protect our website and business records.

Submitting an estimate request does not, by itself, enroll you in recurring promotional text messages. Any separate marketing communications will be handled according to applicable consent requirements.

4. When information may be shared

Information may be handled by service providers that help operate our website, deliver lead forms, store inquiries, or support business communications, and by authorized members of our business who respond to your request. We may also disclose information when reasonably necessary to comply with the law or protect rights and safety.

We do not publish project photos or customer inquiries as testimonials without permission. We do not sell personal details submitted in an estimate request to data brokers.

5. Retention and security

We retain inquiry and customer information for as long as reasonably needed to respond, provide services, maintain business records, or meet legal obligations. We take reasonable measures to protect the information we handle, although no electronic system can guarantee absolute security.

6. Your choices and requests

You can ask us to review, correct, or delete personal information you provided, subject to applicable legal and recordkeeping requirements. You may also ask us to stop contacting you about an inquiry. To make a request, contact us using the number below.

7. Other websites and platforms

Our site may link to third-party websites, and you may interact with us through Facebook, Instagram, or other services. Their privacy practices are governed by their own policies. Please review those policies if you have questions about their use of your information.

8. Changes to this policy

We may update this policy to reflect changes in our services or information practices. Updates will be posted here with a revised effective date.

9. Contact us